What it is

We deploy agents against a process — never against a job title.

Each agent is scoped to a single defined work package, trained on your documented way of working, connected to your systems, and bounded by rules about what it may decide alone and what must come to a person. That scoping discipline is why our deployments hold up under audit.

Scoped to one work package

Invoice matching, reconciliation prep, onboarding checks — defined inputs, defined outputs, measurable success criteria.

Trained on your knowledge

Your SOPs, templates and business rules become its operating manual, with a named owner and version control.

Bounded by approvals

Autonomy stops where you decide. Anything outside tolerance escalates to a person, and every action is logged.

Three ways to engage

Choose how much of the process you hand over.

The same capability, three commercial models. Most clients start in the middle and move outward as confidence builds.

Managed AI Agent

We configure and operate an AI-enabled capability for one of your defined processes, under agreed service levels and controls. You keep the process; we run the agent.

AI-Enabled Outsourced Process

You transfer responsibility for the whole process to Oban. We determine the right blend of technology and people, and we are accountable for the outcome.

Co-Managed Hybrid

The agent performs the repeatable work, an Oban professional supervises quality and exceptions, and you retain final approval only where risk or regulation requires it.

How it works

Seven stages, and you can stop after any of them.

Nothing goes live until it has run in parallel with your existing process and met acceptance criteria that you set.

Qualification

A short form — 10 to 15 minutes — to confirm fit, the target process, executive support and any hard constraints.

Discovery Workshop

60–90 minutes per process to validate the real workflow, controls, exceptions and the outcome you want.

Evidence & Process Sampling

We review SOPs, representative inputs and outputs, exception cases and actual performance data.

Suitability, Risk & Commercial Assessment

We score automation potential, implementation effort, control requirements and expected value.

Opportunity Assessment Report

Your findings, recommended operating model, pilot scope, roadmap, ROI model and commercial proposal.

Controlled Pilot & Parallel Run

The agent runs alongside the existing process on live work until your agreed acceptance criteria are met.

Managed Service

Production under service levels, governance, reporting and change control — with agreed exit arrangements from day one.

Governance

Controlled the way a regulated business needs.

The same principle that governs our middle-office teams applies to our agents: they execute, they never hold authority.

Levels of involvement

Named for how much we take on.

Each level sets who reviews the work, who approves it, and how much of the outcome Oban is accountable for. You can sit at one level for a first process and another for a second.

Level 1

Assisted

The agent drafts and prepares; your team reviews every output. The fastest way to build internal confidence.

Level 2

Supervised

Oban reviews every output before release; you approve exceptions only. The usual first production level.

Level 3

Managed

Oban owns the process to an agreed SLA with risk-based sampling; you approve only high-risk or regulated items.

Level 4

Embedded

Full process ownership, a dedicated operations pod, continuous optimisation and executive reporting.

Complimentary assessment

How ready is your operation for AI agents?

About two minutes. The questions adapt to your answers, so you only see what’s relevant to you. You’ll get an instant AI Readiness Score across the same seven dimensions we use in our full assessment, plus where to start.

Question 1Getting started
Next Step

Start with one process. Prove it in parallel. Then scale.

If you would rather talk it through than fill in a form, we are happy to start there.

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